Returns & Exchanges
Returns & Exchanges
Your satisfaction is our priority at Irontow. If you’re not completely satisfied with your purchase, we’re here to help with a simple return or exchange process.
Return Eligibility:
Items may be returned within 30 days of delivery. Products must be unused, in original packaging, and in resellable condition.
Items may be returned within 30 days of delivery. Products must be unused, in original packaging, and in resellable condition.
How to Request a Return:
Email us at contact@irontow.com with your order number, reason for return, and any relevant photos if applicable.
Email us at contact@irontow.com with your order number, reason for return, and any relevant photos if applicable.
Refunds:
Once your return is received and inspected, your refund will be processed within 3–5 business days. Refunds are issued to the original payment method.
Once your return is received and inspected, your refund will be processed within 3–5 business days. Refunds are issued to the original payment method.
Exchanges:
Need a replacement? Let us know and we’ll arrange an exchange if the item is in stock. Additional shipping fees may apply for the new shipment.
Need a replacement? Let us know and we’ll arrange an exchange if the item is in stock. Additional shipping fees may apply for the new shipment.
Return Shipping:
Return shipping costs are the responsibility of the customer unless the return is due to a defect or our error.
Return shipping costs are the responsibility of the customer unless the return is due to a defect or our error.